VILLA POLICIES

Check-In Time: 2:00 PM – 06:00 PM.

Check-Out Time: 12:00 PM.

Quiet Hours:

Guest must be quiet between 20:00 and 07:00

ID Requirement:

Please present a valid ID or passport at check-in. This applies as well to all guest visiting and staying with the villa’s guests. D’Puncak Villas reserves the right to refuse any guest patronizing the villa area without valid ID card

Cancellation/No Show:

This is a non-refundable and non-cancellation deposit in case of on show or cancel

Early arrival:

Early check-ins cannot be guaranteed and are subject to availability.

Early Checkout:

All night stay will be forfeited

Late Checkout:

Based on availability extra charge may be applied- additional cost may apply

Family Plan:

Children stay free of charge up until 5 years in the room of the parents using existing bedding.
6-12 years will be charged 50 percent for breakfast
Infant Age Range: 0-3 years
Child Age Ranges: 0 – 11 years

Credit Card Policy:

D’Puncak Villas is pleased to accept all major credit cards.

According to Indonesian Law, settlement by credit card is charged in local currency. We take no responsibility for subsequent exchange rates used by credit card companies after guest’s departure.

Group Policy:

A group is defined as more than 4 villas

Guarantee Policy:

All rates must be guaranteed by valid credit card to confirm the booking

Deposit Policy:

To secure your booking, 50% deposit upon reservation is required

Pet Policy:

For the convenience of other guest, you are not permitted to bring a pet to the villas.

Durian Policy:

For the convenience of other guest to bring and eat, Durian is forbidden in the room and villa area.

Smoking Policy:

D’Puncak Villas is committed to providing guests and associates with an enhanced quality of air and environment by providing 100% non smoking guest rooms. Designated smoking areas are available in certain public areas.

Taxes & Service:

11 % for Svc & 10 % for Tax